At n1cards.com, we are committed to providing a smooth and reliable experience when purchasing digital gift cards, games, and subscriptions. Please read our Refund and Returns Policy carefully to understand your rights and the conditions of our services.

1. Refund Eligibility

• Non-Operational Codes: If you receive a digital code (e.g., Amazon Gift Card, PSN, PUBG, Free Fire, FIFA, Canva subscription) that is not operational or invalid, you are eligible to request a refund or replacement.
• Incorrect Purchase: Refunds for incorrect purchases (e.g., selecting the wrong product or region) are not guaranteed. Please verify product details before completing the transaction.
• Change of Mind: Due to the nature of digital products, refunds for change of mind are not accepted once the code has been delivered.

2. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email our support team at support@n1cards.com with your order number and details of the issue.
2. Provide Proof: You may be asked to provide a screenshot or video showing that the code is not working, along with any error messages received.
3. Investigation: Our team will review your request within 1-2 business days. If the issue is confirmed, we will proceed with a refund or replacement.

3. Refund Timeframe

• Approved refunds are typically processed within 5-7 business days.
• Depending on your payment method (PayPal, Stripe, Visa, MasterCard), the time it takes for the funds to reflect in your account may vary.

4. Returns Policy

Since we deal exclusively with digital products, returns are not applicable. Once a digital code has been delivered and accessed, it cannot be returned. We recommend checking the product information carefully before making a purchase.

5. Exchange Policy

• If you mistakenly ordered the wrong product, you may request an exchange for the correct item within 24 hours of purchase, provided the code has not been viewed or redeemed.
• Exchanges are subject to availability and may require additional payment if there is a price difference.

6. Fraud Prevention

To protect against fraud and ensure the security of our customers, we may refuse refund requests if we detect suspicious activity or abuse of our refund policy. This includes:

• Multiple refund requests for the same type of product.
• Evidence of code redemption after the refund request has been made.
• Usage of fraudulent payment methods.

7. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact our support team at support@n1cards.com. We are here to assist you and ensure a satisfactory experience.